OUR PROMISE
Proactive & Reliable Business IT Support Services
Technology shouldn’t be a hassle. Whether you need a predictable monthly plan, flexible pre-paid hours, or occasional expert help, we’ve designed our support options to fit the way you work. We don’t just fix problems—we work to prevent them, so your team stays productive and your business keeps moving.
OUR PLANS
COMPARE OUR IT SUPPORT OPTIONS
We offer a range of IT support options to suit how you work—whether you need ongoing help, flexible hours, or just support on demand. The table below breaks it all down clearly, so you can choose what works best for your business. No jargon, no surprises—just support that fits.
HERE’S HOW EACH OPTION ADDS VALUE
Each business is different, and so are its IT needs. That’s why we don’t believe in one-size-fits-all support. Whether you want all-in coverage, flexible support hours, or help only when something breaks—we’ve built our options to give you real value, without locking you into what you don’t need. Here’s how each one stacks up.
Facilities Management
- Predictable Support, Flexible Options
If you want consistent IT support without unexpected costs, this is a great place to start. Choose how much support time your team needs each month (20, 30, or 40 minutes per user, pooled across the business) and get access to our experienced Service Desk team.
Professional support for hardware, software, and network issues
First-response SLA and 12-hour average resolution time
Ongoing IT guidance, planning meetings, and detailed reporting (available on selected tiers)
Unlimited Remote Support
- One Flat Fee, Total Peace of Mind
For businesses that rely heavily on IT, our unlimited plan offers maximum support without surprise costs. You’ll get full access to our Service Desk team during business hours—for any issue, big or small.
Fixed monthly fee per user
Unlimited remote support and proactive monitoring
Fast response times and efficient resolutions
Block Hours
- Pay Upfront, Use When Needed
Don’t need monthly support? No problem. Buy a block of hours in advance, and we’ll be there when you need us.
Pre-paid flexibility, no lock-in
Ideal for project-based or seasonal support needs
Comes with our full remote troubleshooting capabilities
Casual Support
- On-Demand IT Help, No Strings Attached
Need help once in a while? We offer pay-as-you-go support with no contracts and no commitment.
Charged by the hour (with after-hours availability)
Great for one-off problems or urgent assistance
The same expert team, just on your terms
Let’s Talk About Your IT
We’re here to help—whether you need advice, a quote, or just want to understand your options. Let’s make IT simple.
What Our Clients Are Saying
"The guys at Insight IT were fantastic to deal with when helping us build our website from scratch. They helped us with everything from the marketing strategy, the colour scheme, the design & the logo. We are very impressed with the outcome and highly recommend them."
Dean Peechiari
Ozy Toolbox Centre
"For over 12 years Insight has been supporting and consulting with us on best practice for our business IT environment. They consistently provide us with cutting-edge solutions and take the time to explain why each decision is made. We place great trust in Insight and it gives us the peace of mind to continue operating our business as normal."
Michelle Alchian
Belle Property
"I wish to thank Insight IT for their outstanding services & for looking after our business. The services they provide make the daily operation of our business very smooth. We would have not survived without them."
Rola Kazzi,
Infiniti Realty
"The team at Insight was able to develop a consolidated solution for our business, enabling us to concentrate on what is important to us which is selling and leasing real estate. We simply have one call to make to deal with any telecommunication or IT issue."
Kim Marmara
LJ Hooker
